Several users have reported that they are having problems connecting to the Mac App Store. Further, users stated that this problem started after updating their Mac devices. The error message:
- May 15, 2020 For instance, currently, it is saying “Mac App Store – Completed Maintenance. 1.7% of users were affected. Customers may have been unable to make purchases from the App Store, iTunes Store, iBooks Store, or Mac App Store.” As you can see, the Mac App Store was down for some users, and but now it is fixed.
- Jul 14, 2020 Simply tap on the Network name in order to connect to Wi-Fi. If it’s a private network, you’ll be asked to enter the password. However, if you’re trying to connect to a hidden Wi-Fi Network or if the network you want to connect to doesn’t show up in the list, tap on “Other” as shown below.
Jul 13, 2020 Use the ToothFairy App on Mac. Typically, connecting your AirPods to iPhone or iPad automatically is a swift process. It’s the Mac that’s the odd one out. If you’re not using macOS Big Sur, AirPods won’t connect to your Mac without you needing to open the Bluetooth menu and clicking the “Connect” button.
“Cannot Connect to the App Store”.
You may also see similar error messages:
- An unknown error has occurred.
- We could not complete your request.
Please note that if you are having this issue on your iPhone or iPad, please see this article.
This article explains what you can do when your Mac can’t connect to the Apple App Store and won’t download, install, or update apps.
See also: Cannot Send or Receive Messages on Your Mac?
Why can’t my Mac connect to the App Store?
- First, let’s make sure that there are no network connectivity issues. Make sure that your Mac is connected to the Internet. Check to see if websites load in Safari or in other browsers. If not, you may try the following troubleshooting tips:
- Restart your Mac. (Apple menu > Restart).
- Restart your router/modem (Unplug the power supply, wait 30 seconds and then plug it back in).
- Turn off and on Wi-Fi. (Click the Wi-Fi icon in the menu bar).
- Contact your Internet service provider and confirm that there are no outages.
- Make sure that Apple Mac App Store servers are up and running. Go to Apple’s System Status website and check. It is possible that the App Store service is having issues with its servers or systems. For instance, currently, it is saying “Mac App Store – Completed Maintenance. 1.7% of users were affected. Customers may have been unable to make purchases from the App Store, iTunes Store, iBooks Store, or Mac App Store.” As you can see, the Mac App Store was down for some users, and but now it is fixed. If this the case, there is little you can do. Just wait. You’ll know when the service is working again.
- Launch iTunes. From the top menu bar, click Account and then Sign out. After signing out, sign back in.
- Open the App Store on your Mac and then click Store (top menu bar) and click Sing Out and then sing back in.
- If you are using a VPN or proxy to connect to the Internet, disable them to see if that fixes your problem.
- Update your Mac. Make sure that your operating system is up to date. If you are running macOS Mojave or later, go to System Preferences > Software Update and then click Check for Updates. If there is an update available, update the software on your Mac by following the on-screen instructions. If you are running an earlier version of the macOS software (e.g., macOS High Sierra, etc) then you will need to open the App Store and click Updates.
- On your Mac, make sure that the date and time settings are done correctly. Go to System Preferences > Date & Time to check this. You may also want to check the box for “Set date and time automatically”.
- Restart your Mac in Safe Mode. You can restart your Mac by pressing and holding the Shift key as your Mac starts up (turn off your Mac then turn on and immediately press and hold the Shift key). Try the App Store in Safe Mode and then restart your Mac normally (this time, do not press the Shift key).
- On your Mac, complete the following steps:
- open the Keychain Access app (Applications > Utilities > Keychain Access).
- Click “System Roots”.
- Double Click “DigiCert High Assurance EV root CA”.
- Click “Trust” to expand it.
- Change “When using this certificate” from “Use System Defaults” to “Never Trust”.
- Now restart your Mac.
- And, when your Mac is on, follow the same steps to change “When using this certificate” back to “Use System Defaults”.
- On your Mac, follow these steps:
- Open Finder.
- From the top menu, click Go > Go to Folder and enter the following:
- /var/db/crls/
- Click Go.
- Delete these files: “crlcache.db” and “ocspcache.db”. You may have to enter your admin password.
- And then restart your Mac.
If everything above fails and the issue persists, you could contact Apple.
See also: This Item Is Temporarily Unavailable. Please Try Again Later
Jun 08, 2020 • Filed to: Solve Mac Problems • Proven solutions
An application (App) store is an online platform through which different types of applications are made available for download and purchase for the convenience of the user. The operating systems of both Apple and Microsoft, have their own app stores. The vendors of the OS maintain control over the software available on their respective platforms.
This platform gained significance across the tech community with the rise of the Apple iPhone which was launched in 2008. The Mac App Store was released on January 6, 2011, to the users of Mac OS X Snow Leopard during a free update. Over 1000 apps were introduced during the launch of the app store.
In 2018, Apple introduced a revamped version of the Mac App Store with the update of its latest operating system MacOS Mojave. The app store currently contains more than 1.7 million apps on its platform. The consumer is allowed to download and update any app at any time, but sometimes trouble arises while connecting the app store caused by multiple reasons.
Why Can’t I Connect to the App Store?
Normally during the operating system update, some errors occur which lead to loss of data or failure to open programs. After upgrading to MacOS Mojave, many users complained that they faced problems logging in to the App Store and instead got a message 'Cannot Connect to App Store'. It halted their process of downloading and updating applications from the Mac App Store. Here are five reasons that could’ve caused the connectivity issue:
- The wrong Apple ID information.
- Internet Connectivity failure.
- Apple server failure.
- Wrong date and time/Keychain certificate.
- Cache and Storage.
One problem that Mac user occasionally encounter is that they cannot access the app store for Mac. These occurrences are noted after the operating system updates offered by Apple on Mac devices. Here are the top five solutions to the issues that cause the connectivity issue:
Solution 1. Re-enter the Apple Account
Several users find themselves in a hassle when they try to connect to the Mac Store from their computers and instead see the connectivity error. This can be an annoying experience, and you might wonder what is wrong with the App store. Most of the time, this problem occurs because the user has added the wrong Apple ID or password.
It is essential to provide the right information to prevent any inconvenience. In case if the user had forgotten his login information, they can click on the “Forgot Apple ID or Password” option and provide the following information to reset the settings.
- First Name.
- Last Name.
- Email Address.
Solution 2. Check the Internet Connection
Internet failure is more often than not the main reason behind the 'Cannot connect to the App Store' error. Do make sure that the computer is connected to Wi-Fi or the internet is fully functional. Here are the instructions to check if the internet connection is working or not:
- Go to System Preferences.
- Go to Network.
- If there is a red Icon next to the Ethernet and WiFi option then it means that the internet is not working. This could be the sole reason the app store won't connect.
- Turn on the WiFi or Unplug/Plug your router and refresh the internet connection.
- Reload the App Store.
- The App Store will start.
Can't connect to the Wi-Fi? Fix Wi-Fi not working on Mac.
Solution 3. Set a Global DNS Address
The Domain Name System or DNS is a server that deciphers domain names like apple.com to IP addresses, that can locate servers on the internet. Every internet service provider has its own IP address but it can be shifted to a different protocol by altering the number system of the IP. Apple's DNS address can be used to solve the 'cannot connect to App Store' error. Here the steps to set a global DNS address.
- Go System Preferences.
- Go to Network.
- Click on the Advanced option shown in the figure above.
- Click on the DNS tab in the dialogue box.
- Click on + at the bottom left corner of the DNS box and add the address “8.8.8.8”.
- Click on + again at the bottom left corner of the DNS box and add the address “8.8.4.4” which is Apple’s global DNS address.
- Click on the “OK” tab.
- Restart your Mac.
- After restarting the Mac, open App Store and hopefully there won’t be any connectivity issue.
Slotion 4. Remove Invalid Certificates
When working on Mac, it will use certain certificates to validate a connection with the programs. If a certificate which is being used for a connection gets expired or invalid, then the operating system will notify the user. This will cause the 'Cannot connect to the App Store' error. Here are the steps to delete incorrect certificated from the computer.
- Click on Go.
- Click on the 'Go to Folder' option.
- Enter the following when the dialogue box appears: /var/db/crls/
- Press the Go button from the folder box.
- A dialogue box will appear, delete these files: “crlcache.db” and “ocspcache.db”.
- Restart the computer.
Slotion 5. Fix Keychain App Issues
The keychain in the MacOS is the password management system provided by Apple. It can store all the passwords of different applications, servers, and websites handled by the user. After an operating system update sometimes this system gets corrupt which results in the 'Cannot connect to the App Store' issue for the user. Here are the methods to edit certificates for the App Store in the KeyChain application to fix the error.
Connect Mac To Pc
- Go to Applications.
- Click on Utilities.
- Click on Keychain Access.
- Click on System Roots:
- Double Click “DigiCert High Assurance EV root CA”
- Certificate information will be opened.
- Click on Trust and choose “Never Trust” from system default and close the box.
- Reopen the window of the certificate after restarting Mac.
- Choose the Custom Settings by following the steps mentioned above to change “When using this certificate” back to “Use System Defaults”.
After that restart the Mac system and try to open the App Store. You will be able to download and update programs again.
Mac Connect To Server
Mac computers and its operating system are fast and efficient. But with almost anything in the world, problems can occur. Luckily, solutions for such problems regarding the Mac are in abundance. It is suggested that the user starts with the first solution given. If the first one does not fix the problem, the user should work their way down the list if needed. Now, you know what to do whenever you get the “Cannot connect to App Store” message by following different protocols to ensure safe and hassle-free work. Doing so will get all the Mac devices, up and running again in no time.
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